RETURN, EXCHANGE, CANCELLATION AND REFUND POLICY

Last updated: 17 September 2026

Mudran Fashion is operated by Prateek Textile, Jaipur, Rajasthan. In this policy, “Mudran Fashion”, “we”, “us” and “our” refer to Prateek Textile, trading as Mudran Fashion.

Every product is carefully inspected before dispatch. Since many of our sarees are handcrafted using traditional handblock printing, dabu printing, natural dyes and other artisan-led processes, minor variations are part of their handmade character.

By placing an order through www.mudranfashion.com, you agree to the terms stated below. Nothing in this policy limits any rights available to consumers under applicable Indian law.

1. RETURN REQUEST WINDOW

A return request must be submitted within 2 calendar days of delivery, with the delivery date counted as Day 0.

Return requests received after this period may not be accepted, except where a remedy is required under applicable consumer-protection law.

2. RETURN ELIGIBILITY

To qualify for a return, the product must be:

• Unused, unworn and unwashed;

• Unstitched, unaltered and uncut;

• Free from stains, perfume, perspiration, makeup, odour or customer-caused damage;

• Returned with the blouse piece, pallu, fall, tassels and every other supplied component intact;

• Returned with all original tags, labels and packaging; and

• Securely packed to prevent damage during return transit.

The returned parcel and its contents must reasonably correspond with our original product and dispatch records.

3. HOW TO REQUEST A RETURN

Email us at support@mudranfashion.com within 2 calendar days of delivery and provide:

• Your order number;

• Your name and registered contact number;

• The reason for requesting a return;

• Clear photographs of the product, tags, labels and packaging; and

• Clear photographs or a short video showing the issue if the product is damaged, defective, incomplete or incorrect.

Please do not return a product without receiving return instructions from us. Unauthorised parcels may not be accepted.

An unboxing video is strongly recommended, especially for claims involving transit damage, missing items or an incorrect product. However, a genuine complaint will be assessed using all reasonably available evidence and will not be rejected solely because an unboxing video is unavailable.

4. DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, incomplete, incorrect or materially different from its description, please contact us at support@mudranfashion.com within 2 calendar days of delivery.

After verification, we will provide an appropriate remedy, which may include:

• Replacement with the same product, subject to availability;

• Exchange for another product;

• Repair, where reasonable and appropriate; or

• A full refund.

For an accepted claim arising from our error or transit damage, Mudran Fashion will arrange the return or reimburse reasonable return-shipping expenses supported by a valid receipt.

The ₹250 reverse-pickup charge will not be deducted when an accepted return is due to a damaged, defective, incomplete, incorrect or materially misdescribed product.

This section does not restrict any remedy available under applicable consumer-protection law merely because the ordinary 2-day voluntary return period has expired.

5. CHANGE-OF-MIND RETURNS

An eligible product may be returned because of a change of preference, provided the request is raised within 2 calendar days of delivery and the product satisfies all return conditions.

If Mudran Fashion arranges reverse pickup for a change-of-mind return, a ₹250 return-handling and reverse-shipping charge will be deducted from the refund.

Original COD, shipping or convenience charges separately collected at the time of purchase are non-refundable for a change-of-mind return.

6. SELF-SHIPPING

Reverse-pickup service is subject to courier availability at the customer’s location.

If reverse pickup is unavailable, the customer may be asked to self-ship the product through a reliable and trackable courier.

For a voluntary or change-of-mind return:

• The customer must bear the self-shipping expense;

• The ₹250 reverse-pickup charge will not be deducted; and

• The parcel will remain the customer’s responsibility until it is delivered to us.

The customer must retain the courier receipt and tracking details until the return and refund are completed.

If self-shipping is required because we supplied a damaged, defective, incomplete or incorrect product, we will reimburse reasonable courier expenses after verification and submission of a valid receipt.

7. PRODUCTS NOT ELIGIBLE FOR VOLUNTARY RETURN OR EXCHANGE

A voluntary return or exchange cannot be accepted where:

• The request is submitted after the applicable return period;

• The product has been worn, used, washed, ironed or dry-cleaned;

• The saree, blouse piece, pallu or any attached component has been cut, stitched or altered;

• The original tags, labels, packaging, blouse piece or other components are missing;

• The product has stains, odour, perfume, makeup, perspiration or customer-caused damage;

• The product has been made, altered or personalised according to the customer’s specifications;

• The product is expressly identified as “Final Sale” or “Non-returnable” before purchase, except where it is damaged, defective, incorrect or otherwise required to be accepted under applicable law; or

• A substituted, materially different, used or tampered product is returned.

8. PARCEL WEIGHT, MISSING CONTENTS AND TAMPERING

Returned parcels are compared with our original product details, dispatch records, courier records and recorded dispatch weight.

A significant weight discrepancy, missing component, substituted product or evidence of tampering may be investigated using:

• Original dispatch weight;

• Return-shipment weight;

• Courier records;

• Product photographs;

• Packing and dispatch records; and

• Warehouse opening-video evidence.

A return may be rejected if the evidence reasonably establishes that the original product or all supplied components were not returned, or that the parcel was tampered with after delivery.

The return will be assessed using all available evidence and will not be rejected solely because of a minor parcel-weight variation.

9. HANDMADE AND NATURAL-DYE CHARACTERISTICS

The following minor variations are generally not considered manufacturing defects when they are consistent with the disclosed handcrafted nature of the product:

• Slight variations in colour, printing, motif placement, alignment or measurements;

• Minor irregularities associated with handblock or dabu printing;

• Small dye marks or colour variations associated with natural dyes;

• Temporary stiffness caused by starch;

• Slight colour release during the initial washes of naturally dyed products;

• Minor differences between the actual colour and its appearance on different screens or under different lighting; and

• Small mud particles or resist marks associated with the traditional dabu-printing process.

Mud paste is used as a resist during dabu printing, and small particles may occasionally remain in the fabric. Such residue can generally be removed through gentle care in accordance with the product-care instructions.

These handmade characteristics must not make the product unfit for its intended use or cause it to differ materially from its description.

10. EXCHANGES

An eligible product may be exchanged once per order, subject to product availability.

The replacement product must be of equal or higher value. If the selected replacement is of a higher value, the customer must pay the price difference before dispatch.

Available exchange options may be shared with the customer after the exchange request is approved.

For a voluntary exchange, applicable reverse-shipping and re-dispatch charges will be communicated before the exchange is processed.

No return-shipping or re-dispatch charge will apply when an exchange is accepted because Mudran Fashion supplied a damaged, defective, incomplete or incorrect product.

The replacement product will be dispatched only after the returned product reaches us and passes quality inspection.

11. REVERSE-PICKUP ATTEMPTS

The customer must keep the return parcel properly packed and available on the scheduled pickup date.

If pickup fails because the customer is unavailable, refuses pickup, provides an incorrect address or does not hand over the parcel after reasonable pickup attempts, the customer may be asked to self-ship the product within the period communicated by us.

Failure to hand over or self-ship the product within the communicated period may result in closure of the voluntary return request, subject to applicable law.

12. RETURN INSPECTION AND QUALITY CHECK

Returned products are recorded and opened under video surveillance for security and verification.

Quality inspection is ordinarily completed within 2–3 working days after the returned parcel reaches us.

We may contact the customer if further information is reasonably required.

If the returned product does not satisfy this policy, we will inform the customer of the reason. The product may be sent back to the customer after payment of the applicable shipping charge.

13. REFUNDS

Once a return passes quality inspection, the approved refund will be initiated within 5–7 working days, after deducting any applicable and previously disclosed charges.

Refunds for prepaid orders will ordinarily be issued to the original payment method.

For COD orders, the customer may be asked to provide accurate bank-account or UPI details through a secure method. Mudran Fashion will not be responsible for delays resulting from incorrect information supplied by the customer.

After a refund is initiated, the time required for the amount to appear in the customer’s account will depend on the bank, payment gateway or payment service provider.

When a product is accepted as damaged, defective, incomplete, incorrect or materially different from its description, the appropriate refund will be provided without deducting return-shipping or handling charges.

14. ORDER CANCELLATION

A cancellation request may be emailed to support@mudranfashion.com before the order is dispatched.

We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once the order has been processed, packed or dispatched.

If a prepaid order is successfully cancelled before dispatch, the payment will be refunded to the original payment method.

Once an order has been dispatched, cancellation may not be possible, and the applicable provisions of this return policy will apply.

Mudran Fashion may cancel an order because of:

• Stock unavailability;

• Pricing or listing errors;

• Payment-verification issues;

• Suspected fraudulent activity;

• An incomplete or undeliverable address; or

• Circumstances beyond our reasonable control.

If Mudran Fashion cancels a prepaid order, the amount collected for that order will be refunded.

15. REFUSED AND UNDELIVERED ORDERS

Customers must provide complete and accurate delivery information and remain reasonably available to receive their orders.

Repeated refusal of COD orders, failure to accept delivery or provision of incorrect contact or address information may result in COD service being restricted for future orders.

Any recovery or deduction of shipping expenses will be made only where permitted by law and clearly communicated to the customer.

16. GRIEVANCE REDRESSAL

For returns, exchanges, refunds, cancellations or order-related assistance, please contact:

Business: Prateek Textile, trading as Mudran Fashion
Grievance Officer: Smita Sharma
Email: support@mudranfashion.com
Telephone: +91 63779 30754
Address: 203, Khusi Vihar, Inside Sitaram Vihar, Patrakar Colony, Mansarovar, Jaipur, Rajasthan – 302020
Working Hours: Monday to Saturday, 11:30 AM to 5:00 PM
Weekly Holiday: Sunday

Consumer complaints will be acknowledged within 48 hours of receipt and appropriately addressed within one month, in accordance with applicable Indian law.

17. GOVERNING LAW AND CONSUMER RIGHTS

This policy is governed by the laws of India.

Any dispute will be subject to the jurisdiction of the competent courts and Consumer Disputes Redressal Commissions, as applicable.

Nothing in this policy excludes or restricts a customer’s right to approach a competent Consumer Disputes Redressal Commission or any other authority having jurisdiction under applicable law.

If any provision of this policy conflicts with a mandatory requirement of applicable law, that legal requirement will prevail, and the remaining provisions of this policy will continue to apply.

Bottom of Form