SHIPPING AND DELIVERY POLICY

Last updated: 17 September 2026

Mudran Fashion is operated by Prateek Textile, Jaipur, Rajasthan. In this policy, “Mudran Fashion”, “we”, “us” and “our” refer to Prateek Textile, trading as Mudran Fashion.

This Shipping and Delivery Policy applies to orders placed through www.mudranfashion.com.

1. SHIPPING COVERAGE

We currently deliver to serviceable postal codes across India.

Delivery availability is subject to the serviceability of our courier partners. If an order cannot be delivered to the address provided, we will contact the customer using the email address or telephone number entered at checkout.

2. SHIPPING CHARGES

Prepaid orders

We provide free standard shipping within India on prepaid orders, unless a different shipping charge is clearly displayed at checkout before the order is placed.

Cash on Delivery orders

A ₹100 Cash on Delivery charge applies to every COD order.

The ₹100 COD charge will be displayed separately or included in the final order amount before the order is confirmed. This charge is collected in addition to the product price.

The COD charge is non-refundable for a voluntary or change-of-mind return after the order has been delivered. It will be refunded where required because the product supplied was damaged, defective, incomplete, incorrect or materially different from its description.

COD service may not be available for every postal code or order value.

3. ORDER PROCESSING AND DISPATCH

Orders are ordinarily processed and dispatched within 2–3 working days after order confirmation.

Working days are Monday to Saturday, excluding Sundays, public holidays and announced business closures.

Some handcrafted products may require additional preparation, including checking, finishing, starching or drying. Rain, high humidity or other weather conditions in Jaipur may occasionally affect these processes. If a material delay is expected, we will make reasonable efforts to notify the customer.

An order is considered dispatched once it has been handed over to the courier partner.

4. DELIVERY TIME

Delivery time depends on:

• The delivery postal code;
• Courier serviceability;
• Distance from the dispatch location;
• Weather and local operating conditions;
• Public holidays;
• Government restrictions; and
• Other circumstances beyond our reasonable control.

The estimated delivery date communicated at checkout or through the courier tracking link is an estimate and not a guaranteed delivery date.

If an order is materially delayed beyond the communicated delivery schedule, please contact us at support@mudranfashion.com. We will investigate the delay and provide an appropriate remedy in accordance with applicable law.

5. ORDER TRACKING

After dispatch, tracking details are ordinarily sent to the customer through email, SMS, WhatsApp or another contact method provided at checkout.

Tracking information may take up to 24–48 hours after dispatch to become active on the courier partner’s system.

Customers should use the tracking number supplied with their order to monitor delivery updates.

6. CORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate:

• Recipient name;
• Delivery address;
• Postal code;
• Mobile number; and
• Email address.

Mudran Fashion will not be responsible for delays or failed deliveries caused by incomplete or incorrect information supplied by the customer.

If you discover an error in your shipping information, contact support@mudranfashion.com immediately. We will try to update the information, but an address change cannot be guaranteed after the order has been processed or dispatched.

7. ADDRESS CHANGES AFTER DISPATCH

Once an order has been dispatched, the delivery address may not be changed.

If the courier partner permits an address correction or redirection, additional charges or delivery delays may apply. Any such charges will be communicated before the change is processed.

An order cannot ordinarily be redirected to a different city or postal code after dispatch.

8. DELIVERY ATTEMPTS

The customer must remain reasonably available at the delivery address and respond to calls or messages from the courier partner.

The courier partner may make more than one delivery attempt according to its operating procedure. Mudran Fashion does not control the exact number or timing of delivery attempts.

If delivery fails because:

• The customer is unavailable;
• The customer refuses to accept the parcel;
• The address or postal code is incorrect;
• The customer cannot be contacted; or
• The customer does not cooperate with the courier partner,

the parcel may be returned to Mudran Fashion as an RTO, meaning “Return to Origin”.

9. CASH ON DELIVERY VERIFICATION

COD orders may be verified through telephone, SMS, WhatsApp or email before dispatch.

Mudran Fashion may hold or cancel a COD order if:

• The customer cannot be contacted for verification;
• The order information appears incomplete or incorrect;
• The postal code is not serviceable for COD;
• There is a history of repeated COD refusals or cancellations; or
• Fraudulent or suspicious activity is reasonably suspected.

Customers with repeated refused, cancelled or undelivered COD orders may be required to place future orders using prepaid payment.

10. REFUSED OR RETURN-TO-ORIGIN ORDERS

If a prepaid order is returned to us because the customer refused delivery, was unavailable, supplied an incorrect address or could not be contacted, we will contact the customer after receiving the parcel.

Re-dispatch will be subject to:

• Confirmation of the correct delivery details;
• Courier serviceability; and
• Payment of the applicable re-shipping charge.

If the customer chooses not to have the order re-dispatched, any refund will be processed after the parcel reaches us and is inspected. Actual forward-shipping, RTO or COD-related charges may be deducted where legally permissible and where the charges have been communicated to the customer.

No deduction will apply when non-delivery resulted from our error or an error attributable to the courier partner.

11. DAMAGED OR TAMPERED PARCELS

Please inspect the outer packaging before accepting delivery.

If the parcel appears visibly open, seriously damaged or tampered with, you may refuse delivery and immediately contact us at support@mudranfashion.com.

If damage or tampering is discovered after accepting the parcel, please contact us within 2 calendar days of delivery and provide:

• Your order number;
• Clear photographs of the outer packaging;
• Clear photographs of the shipping label;
• Photographs of the product and damage; and
• An unboxing video, if available.

An unboxing video is strongly recommended for damage, missing-item and tampering claims. However, a genuine complaint will be assessed using all reasonably available evidence and will not be rejected solely because an unboxing video is unavailable.

Approved claims will be handled in accordance with our Return, Exchange, Cancellation and Refund Policy and applicable Indian law.

12. LOST SHIPMENTS

If tracking shows no movement for an unusual period or the parcel appears to be lost, contact us at support@mudranfashion.com.

We will raise an investigation with the courier partner. Courier investigations may require a reasonable amount of time.

If the courier partner confirms that a prepaid parcel has been lost in transit, we will offer an appropriate remedy, which may include:

• Re-dispatching the same product, subject to availability;
• Providing an alternative product with the customer’s agreement; or
• Issuing a refund.

13. PARTIAL OR MULTIPLE SHIPMENTS

Orders containing more than one product may occasionally be dispatched in separate parcels.

If an order is split into multiple shipments:

• Separate tracking details may be provided;
• The parcels may arrive on different dates; and
• No additional shipping charge will be collected unless it was clearly disclosed and accepted before dispatch.

14. DELAYS BEYOND OUR CONTROL

Mudran Fashion will make reasonable efforts to dispatch and deliver orders within the communicated timeframe.

Delivery may be delayed because of circumstances beyond our reasonable control, including:

• Severe weather or natural disasters;
• Floods, heavy rain or high humidity;
• Strikes or transportation disruptions;
• Public holidays or local restrictions;
• Government orders;
• Courier-network disruptions;
• Civil disturbances;
• Epidemics or public-health restrictions; or
• Other force-majeure events.

We will make reasonable efforts to keep affected customers informed when we become aware of a significant delay.

Nothing in this section restricts any remedy available to a customer under applicable consumer-protection law.

15. ORDER CANCELLATION BEFORE DISPATCH

A cancellation request may be emailed to support@mudranfashion.com before the order is dispatched.

We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once the order has been processed, packed or dispatched.

If a prepaid order is successfully cancelled before dispatch, the amount collected will be refunded to the original payment method.

Once an order has been dispatched, it will be governed by our Return, Exchange, Cancellation and Refund Policy.

16. CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL

For shipping, tracking or delivery assistance, please contact:

Business: Prateek Textile, trading as Mudran Fashion
Grievance Officer: Smita Sharma
Email: support@mudranfashion.com
Telephone: +91 63779 30754
Address: 203, Khusi Vihar, Inside Sitaram Vihar, Patrakar Colony, Mansarovar, Jaipur, Rajasthan – 302020
Working Hours: Monday to Saturday, 11:30 AM to 5:00 PM
Weekly Holiday: Sunday

Consumer complaints will be acknowledged within 48 hours of receipt and appropriately addressed within one month, in accordance with applicable Indian law.

17. GOVERNING LAW AND CONSUMER RIGHTS

This policy is governed by the laws of India.

Nothing in this policy excludes or restricts any statutory rights or remedies available to a consumer under applicable Indian law.

If any provision of this policy conflicts with a mandatory legal requirement, that legal requirement will prevail, and the remaining provisions will continue to apply.